Our travel consumer champion Jane Hawkes, champion and founder of the Lady Janey blog, says passengers should still scrutinise the final cost of flights as ministers unveil plans to tackle extra airline charges Holidaymakers are being urged to scrutinise airline fees and look beyond headline fares as the Government moves to crack down on extra charges faced by pa…

Our consumer champion and founder of the Lady Janey blog Jane Hawkes, says businesses need to put people before processes as National Customer Service Week highlights the importance of getting customer service right Good customer service should make life easier, not leave customers…

As households face another rise in energy prices, our consumer expert, Jane Hawkes, who runs the consumer advice website www.ladyjaney.co.uk, shares her ten checks everyone should be making to help keep their bills down. The changes coming into force on 1st October make now the right time to give your energy account a five-minute MOT.

The Crime Survey for England and Wales estimates around there were around 4.2 million incidents of fraud in the year ending March 2025, an increase of 31% from the previous year. With increased use of internet banking and apps, as well as AI providing virtually instant information to scammers from around the world, it’s never been more important to be ultra vigilant. And one of the growing ways scammers are trying to defraud people of their money is through pretending to be legitimate customer service departments.

Millions of British holidaymakers face delayed or cancelled flights every summer - and most never claim a penny of the compensation they're legally entitled to. New Civil Aviation Authority data reveals punctuality failures remain widespread across UK airlines, with package holiday giant Tui among the five worst performers for on-time departures.

We normally think of summertime as a time when we don’t worry so much about energy bills. Brits are now being urged to pay attention to their summer energy bills if they want to remain savvy about savings. From July 1st Britain’s energy price cap is set to rise by 13.5% for an average household – or £221 from the previous level.

As temperatures rise across Europe and the UK braces for more hot weather, consumers are being warned that heatwaves can quietly take a serious toll on household budgets as well as personal wellbeing.

With global travel becoming increasingly uncertain, a consumer rights expert and former stewardess is advising holidaymakers to pay particular attention to their travel insurance. Consumer expert Jane Hawkes, whose website Lady Janey features advice on consumer advice and money-saving tips, says risking no or insufficient travel insurance can be costly in the long run.

Regular columnist Jane Hawkes, who runs the consumer advice website Lady Janey, says you should turn detective if you become unwell on holiday. Timing is critical for holidaymakers who become unwell if they want to claim from their travel insurance or tour operator.

With most airlines charging extra for priority boarding, seat selection and even carry-on luggage, our regular columnist Jane Hawkes, founder of the ladyjaney.co.uk consumer advice website, is telling customers ‘not to trust the headline fare'. Those additional charges often catch people out beca…

IT is one of the most frustrating things to face if you are dealing with a complaint or trying to return an unwanted item - an AI chatbot. But now I reveal how to best deal with robots and automated systems, and the quickest route to a real-life person.

It is possible to pick up freebies for stocking fillers and get Christmas dinner bargains if you know the right places to look. The average person will spend over £1,100 this Christmas on gifts, food, drink and going out – a significant chunk of most people’s monthly pay at a time when we’re all feeling the pinch from the cost of living,” says Jane.

It’s 30 years since EasyJet first took to the skies and since then it, and its sector rival Ryanair, have revolutionised how we travel. The first flight, from Luton to Glasgow in November 1995 cost just £29. And whilst you’ll have a tough time getting you and your luggage onto its aircraft for under thirty quid, consumer champion Jane Hawkes says it’s still possible to “bag a bargain”.

Our personal finance and consumer expert has revealed how she turned her finances around and became an expert saver after starting off as a self-confessed “spendaholic”.

Consumers are having to deal with a “worrying decline in standards” of customer service. A new survey revealed alarming levels of poor customer service showed almost one in two people had experienced a poor customer service experience in the last year.

As a former British Airways stewardess, Jane Hawkes knows better than most how to avoid being trapped into paying unforeseen fees when travelling.

A new poll recently pinpointed the global spots where you are most likely to step off your plane and not be met by your suitcase at the luggage carousel. That scenario can ruin a holiday, particularly if your suitcase with your holiday essentials are lost on the outward leg of your journey.

It’s everyone’s worst nightmare - losing your suitcase on holiday! We’ve all felt that pang of nerves when we stand at the airport carousel and can’t see our bag. In the UK mishandled baggage reached a peak in 2022, with 7.6 pieces of luggage per 1000 passengers being lost, delayed or damaged. That worked out at 26 million bags being misplaced.

With the new energy price cap coming on the 1st April, many people will be thinking of switching their energy provider to benefit from the best deals. The switching itself is the easy part as your new supplier will organise the transfer for you. The more difficult bit is ensuring you’ve switched to the right provider.

The cold days and dark nights might make it feel as if the Summer holidays are a million miles away. In fact it’s just 25 weeks until the schools break up and millions of us head off for some sun and rest and relaxation. The cost of living crisis means many will be left thinking a break-away is out of reach.

The nights are drawing in, and the temperatures are plummeting. It’s little wonder then that many of us are allowing our thoughts to drift towards Summer - and the beach. Travel operators often slash prices at this time of year - and November and December are popular months for people to try and get a holiday deal. With that in mind I’ve prepared.

It’s that time of the year where shops, and online retailers will really be hoping to cash in. Brits plan to spend an estimated £3.8 billion in the 2024 Black Friday and Cyber Monday sales alone. 59 percent of us plan to spend during the Black Friday weekend – which adds up to nearly 32 million people.